General terms

Welcome to the Galieri Ltd website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office Telephone Sales Department, you agree to be bound by the terms and conditions set out below.

This site is owned and operated by Galieri Limited (“Galieri, we, our, us”). Registered office: Unit 10, Valleys Enterprise Centre, Pant Industrial Estate, Dowlais, Merthyr Tydfil CF482SR. Registered number 11646269 (England and Wales). Email us at enquiries@galieri.com

Galieri Limited is authorised and regulated by the Financial Conduct Authority in relation to credit brokering.

To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling the free phone number. Charges may apply if calling from outside the UK.

Amendments

We aim to constantly improve and develop the Galieri website for the benefit of all our customers, to allow this process to take place, we may occasionally:

– Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or

-Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.

-Alter or extend promotions at any time.

If Galieri is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Damage to your computer

Galieri makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. Galieri recommends that you purchase the right firewall and antivirus software to use this and other websites and screen out anything that may damage it. Galieri shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

Accuracy of content

Galieri has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.

Prices

With half a century of experience in designing, making and selling sofas means you can always find a dream sofa at a great price at Galieri.

Very competitive normal prices

Our normal price is the non-discount price that a sofa has been offered at, or will be offered at, in the near future.

You can be sure that the normal price is very competitive because we design and make many of our sofas in factories in factories Italy, avoiding the mark-ups of middlemen.

Extra special prices… for a limited time only

Throughout the year, we offer some of our sofas to you at a discount on their normal price.

The duration of the discount offer on any sofa is never longer than the time at the normal price.

Where the normal price is a future price (usually shown as an after event price) this is the minimum price we intend to charge once the offer has ended. Market forces beyond our control may sometimes mean we may need to increase the normal price.

Before you place an order

If you decide you would like to place an order with Galieri by speaking to one of our personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:

Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways? see our Good fit Guide

Will the furniture fit in the room? see our Good fit Guide

Which range are you interested in?

Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time

What colour would you like the furniture in?

How would you like to pay for the furniture?

To provide you with the very best service, we may monitor or record our calls for training purposes. We may use third party agencies to help analyse calls to improve customer service.

Acknowledgement and acceptance of your order

Everything that Galieri sells is handmade in Italy by a master craftsperson. As a manufacturer we pride ourselves on being able to make furniture that’s perfect for you.

If you place an order with Galieri, we will send all of your paper work via the email address that you have provided. We will send all your paperwork by post.

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.

Processing your order and delivery dates

You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.

If you choose to pay by one of the interest free credit options the approximate delivery time will start once we have received full payment from the finance provider. If you have ordered a bespoke design then delivery time will start once we have received full payment.

Delivery and installation

Deliveries to mainland UK delivery addresses and installation service for deliveries made in mainland UK, Monday to Friday. If you wish your order to be delivered outside the 50 mile radius we will be happy to provide you with a personal delivery quotation. e.g. Northern Ireland, Republic of Ireland, Channel Islands, etc.

Some products (including sofas) may be delivered by trusted third parties and orders containing multiple products may be split into different deliveries with different delivery dates.

Galieri can deliver and fully install your furniture in the Republic of Ireland and the Netherlands too. For a personal quote, please call +44 (0) 800 0096536 to speak to our customer team or leave your details and we will call you back for free. For goods delivered to EU Member States other than Ireland and the Netherlands, Galieri will arrange delivery and complete installation for you with one of our trusted third party delivery providers. Our third party delivery providers regularly deliver to mainland Spain, Portugal and France. Again, for a personal quote, please call +44 (0) 800 0096536 to speak to a personal shopper or leave your details and we will call you back for free.

EU Deliveries

For all deliveries to other EU Member States excluding Ireland and the Netherlands, you will be required to enter into a separate contract with one of Galieri trusted third party delivery providers for this delivery service. Galieri will deliver your furniture to the third party delivery provider’s premises in the UK, at which point legal title in the furniture will transfer to you. When you purchase your furniture, you also agree to enter into a separate contract with the appointed third party delivery provider who will deliver your furniture from their premises to your chosen delivery address. The appointed delivery provider will make a charge to you for this delivery and installation service. For administrative ease, this payment will be collected by Galieri Limited and remitted to the third party delivery provider on your behalf.

On delivery

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Payment

Payment methods include debit or credit cards, Visa, MasterCard, American Express, Delta/Connect or Maestro.

Payments can be made electronically by bank transfer, details will be provided on request. Galieri does not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.

Outstanding balances

Before we deliver your products, you must either have settled any outstanding balance or have an Interest bearing or Interest free credit repayment contract in place. Payment can not be taken on delivery.

Any outstanding remaining balance payments can be paid by contacting Galieri on 0800 0096536, at the latest two days prior to delivery.

Cancellation Policy

Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. If you request delivery to another EU Member State you will own the furniture when it is delivered to the third party delivery providers’ premises, and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

It is your responsibility to return the items to our central delivery point in a good condition. However Galieri recognises that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.

If you want to cancel your telephone or Ecommerce order please contact us on 0800 096536.

Refunds

Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.

If you are unhappy with how your interest free credit was completed

Please contact our Customer Services Department by emailing enquiries@galieri.com

If we fail to resolve your interest free credit complaint you may be entitled to refer it to the Financial Ombudsman Service and their website address is www.financial-ombudsman.org.uk

Galieri Limited is authorised and regulated by the Financial Conduct Authority in relation to credit brokering.

If you are unhappy with any aspect of your furniture

Please contact Galieri. We will be able to help and if necessary be able to use the dedicated upholstery team to resolve any issue you might have.

If they fail to resolve the problem to your satisfaction and you would like to speak to somebody else about it, please email our Customer Service Department at enquiries@galieri.com or call us on 0800 0096536.

Non-Domestic furniture

All our sofas have been manufactured to conform with specific ignition resistance levels as required for furniture for domestic use. If you intend to use furniture in a commercial property it is your responsibility to ensure that the products purchased meet the standards required for the environment in which they will be used.

Your guarantee

At Galieri we are so confident in the quality of our furniture that we offer a 10 year guarantee on all the products we sell.

The sofa guarantee starts from the date of delivery and offers cover against manufacturing defects on the construction of the frame and frame springs. Additionally, stitching, recliner mechanisms, sofa bed mechanisms and electrical parts are covered for 2 years.

We have over 30 years of looking after customers and our expertise is backed by fully trained service engineers who have the upholstery skills and experience to resolve all issues.

There are some things that aren’t covered by your guarantee. For example, deliberate damage – like treating it roughly or not using the right products to maintain it. It also doesn’t cover your sofa for use in a workplace or business – only for use in your home.

And, don’t forget your 10 year guarantee only belongs to you. So if you sell or give away your sofa, the guarantee ends.

As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.

We offer a 2 year guarantee on all accessories, and bedroom furniture and all mattresses.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by Galieri. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our sofa’s are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.

Galieri Limited (and its third party delivery providers) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Privacy

iCO Registration Number: ZA520018

Website Terms and Conditions

Binding terms

1. This website is owned by and the content is published by Galieri Ltd. You must not access, browse or use this website unless you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions, you must not use this website.

The parties

2. If you are a natural person, then these Terms of Use constitute a legally binding agreement between you and us and govern your use of our website.
3. If the user of our website uses it in his or her capacity as a representative of a body corporate (e.g. a company, business or corporation), then it is a condition of the user continuing to use our website that the user warrants that he or she has authority to accept these Terms of Use on behalf of that body corporate, and these Terms of Use specify the terms of a legally binding agreement between that body corporate (and “you” in these Terms of Use means that body corporate) and us.

Amendments

4. We reserve the right to amend these Terms of Use, without notice, from time to time for legal or commercial reasons. If you do not agree with the amended Terms of Use, you must not continue to access or use this website.

General disclaimer

5. The information contained in this website is for general information purposes only.
6. The information is provided by Galieri Limited and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
7. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being unavailable due to technical issues beyond our control.
8. To the extent permitted by law, but subject to clause 11 below, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may suffer or incur (directly or indirectly) in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on the services or the information contained on or accessed through this website.
9. You are responsible for protecting your computer systems. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with your use of the website.
10. To the extent permitted by law, any condition, warranty or guarantee which would otherwise be implied into these Terms of Use is hereby excluded.11. Nothing in these Terms of Use excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the UK Public General Acts, Consumer Credit Act 1974 or any similar legislation of a state or territory and which cannot be excluded, restricted or modified (“non-excludable right”). To the fullest extent permitted by law, our liability to you for a breach of a non-excludable right is limited, at our sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

Third party websites

12. Our website may link you to other websites on the internet. These other websites are not under our control and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such websites. The inclusion of such a link does not imply endorsement of the website by us or any association with its operators.
13. Accessing any third party website is your decision and to the fullest extent permitted by law, we are not responsible or liable to you in any way for:
a. your use of a linked website or any loss or damage incurred arising out of or in connection with such use; and
b. the content or practices of websites operated by third parties that are linked to our website.

Copyright

14. Except where otherwise stated, we own, are authorised, or have licence rights in all intellectual property rights in the content contained on this website or the content is owned by the relevant third party. Except as stated on the website or as otherwise provided by the Copyright, Designs and Patents Act 1988 or any other applicable law, no part of this website may otherwise be copied, reproduced, adapted or transmitted in any form by any process without the relevant owner’s written consent. Any use of licensed content is subject to these Terms of Use.

Notice of Copyright or Intellectual Property Infringement

15. If you believe that a user of the website has infringed your intellectual property rights, please notify us in writing, by email or mail to the address listed below. You acknowledge and agree that upon receipt and notice of a claim of infringement, we may immediately remove the identified materials from the Site without liability.

Galieri – Marketing Department

Unit 10 Valleys Enterprise Zone, Pant Industrial Estate, Merthyr Tydfil. CF482SR
enquiries@galieri.com

Trade Marks

16. The trade marks, service marks and logos (“Trade Marks”) used in this website are our registered or unregistered Trade Marks or are owned by the identified third party. No Trade Mark may be copied, reproduced, adapted or transmitted in any form without the relevant owner’s consent.

Use of website information

17. The information and material in this website (unless otherwise stated) is provided solely for personal use only.
18. You agree that you will not (either yourself or through any third party):
a. use any robot, spider, screen scraper, data aggregation tool or other automatic device or process (Automated Process) to process, monitor, copy or extract any web pages on this website, or any of the information, content or data contained within or accessible through this website, without our prior written permission;
b. use any Automated Process to aggregate or combine information, content or data contained within or accessible through this website with information, content or data accessible via or sourced from any third party;
c. use any information on or accessed through this website for any commercial purpose (including but not limited to market research, the provision of pricing estimates or ‘shadow shopping’) or otherwise (either directly or indirectly) for profit or gain;
d. use any device, software, process or routine to interfere or attempt to interfere with the proper working of this website or any transaction or process being conducted on or through it;
e. take any action that imposes an unreasonable or disproportionately large load on the infrastructure of or bandwidth connecting to this website;
f. reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with this website;
g. copy, reproduce, alter, modify, create derivative works, or publicly display, any part of any content from this website without our prior written permission; or
h. use this website for any other unlawful purpose or activity.
19. You agree that any use of this website which is not expressed in these Terms of Use is prohibited.

Privacy

20. We agree to use any of your personal information in accordance with our privacy policy found here. These Terms of Use do not restrict the gathering, use and dissemination of information concerning users collected by either party during the term of these Terms of Use. Each party is responsible for determining whether any such gathering, use or dissemination it performs is consistent with applicable laws and regulations.

Reviews, comments, communications and other content

21. You may post reviews, comments and other content on the Site and submit suggestions, ideas, comments, questions or other information (“Material”), as long as it is not illegal, obscene, objectionable, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. We reserve the right to remove or edit any Material.
22. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. If you believe that any content on or advertised for sale contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information service, please notify us by contacting customer service. We will investigate any such claims and respond accordingly.
23. If you post or submit Material, you grant to us:
a. a non-exclusive, royalty-free and fully sub-licensable and transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the Material throughout the world in any media; and
b. the right to use the name that you submit in connection with the Material.
24. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with the Material. To the extent permitted by law, you agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect creation of the above rights, including the execution of any deeds and documents, at our request.
25. You represent and warrant that:
a. you own or otherwise control all of the rights to the Material; and
b. as at the date that the Material is posted:
i. it is accurate;
ii. use of the Material will not cause injury to any person or entity (including that the content or material is not defamatory), and you indemnify us against all claims brought by a third party against us arising out of or in connection with the Material.

General

26. The agreement created under these Terms of Use constitutes the entire agreement between you and us and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing in relation to your use of the Site. Orders placed using the Site are also subject to our E-Commerce Terms.
27. No failure to exercise or any delay in exercising any right, power or remedy by a party operates as a waiver. A single or partial exercise of any right, power or remedy available under these Terms of Use does not preclude any other or further exercise of that or any other right, power or remedy. A waiver is not valid or binding on the party granting the waiver unless it is made in writing.
28. We may give you notice by electronic mail, conventional mail, facsimile or personal service. You may give us notice by email to the email address specified in the “Contact Us” section of our website.
29. If a provision of these Terms of Use is invalid, illegal or unenforceable, then to the extent of the invalidity, illegality or un-enforceability, that provision must be ignored in the interpretation of these Terms of Use. All other provisions of these Terms of Use remain in full force and effect.
30. These Terms of Use are governed by the law applicable in the United Kingdom and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of that State.

Website Imagery

31. Please note that although every attempt is made to keep all photography on this website current, that occasionally some products visible in our imagery may be discontinued from our range, or become unavailable, subject to the manufacturer. Please check with our online or showroom staff for accessory availability.
32. Computer generated images of products in the various configurations and covers are for indicative purposes only. Whilst all efforts are made for accurate representation of the real product, the cover appearance may differ depending on the resolution and quality of the computer monitor used to display them. Therefor we recommend that you view a physical sample of the relevant cover (fabric or leather) prior to placing your order. You can view these covers in our showrooms or by requesting for a free swatch sample be sent to you here.

Pricing

In Galieri, we recognise customers may like to negotiate on price. The previous ticketed price is the price the product(s) was/were advertised for sale at. It should be noted all products will likely have been sold at a lower price than ticketed.

To give comfort you have obtained the best possible price, we offer the Galieri Price Promise. For six months after placing an order, if you see an identical product sold on galieri.com for less than the price you paid, please contact us and we will refund the difference plus 10%. The refund will be made by Bank Transfer and will only be issued if the original purchaser contacts us within six months of placing the order. The refund excludes delivery fees.

Promotional Terms and Conditions

Summer Sale

Summer 5% discount applies to already reduced Summer Sale prices. Only available on transactions made between and including 01/05/20 to 01/09/20.

Autumn Sale is valid from 01/09/20 to 31/10/20, while stocks last and/or unless otherwise withdrawn or extended.

Not available in conjunction with any other offer and exclude, Care Products and Delivery.

Product ‘from’ prices are based on specifications shown and are a guide only. Final price will be determined by cover and configuration selection.

Advertised discounts apply to the most recent previous ticketed price at the time of publishing. As we negotiate with our customers, products are likely to have been sold below the ticketed price prior to the discount offer. Products may sometimes be available with another offer. For full details, please visit: https://www.galieri.com./terms-and-conditions.

Finance

Finance is available on full price products with Ideal4Finance; more finance options (including Interest Bearing Finance) are available. See Ideal4Finance website for further details.

A minimum 30% deposit required for custom orders. Balances outstanding at the end of the promotional period will form part of the normal account balances and will accrue interest at the cash advance rate current at the time. Ask staff for details.

When paying via Paypal, full payment is required to place an order.

When paying using finance options, full payment is required to place an order

Galieri 10 Year Peace of Mind Warranty

Galieri sofas are built to last. We’re so confident that our sofas will stand the test of time that we offer a 10 Year Peace of Mind Warranty on all of our sofas. This warranty covers the frame, the leather or fabric, the seating foam and components against defects for a period of 10 years as per pro rata schedule. 

Please note, sofas that are not correctly maintained and cared for, as per the Galieri Care Guide instructions, are not covered by the Galieri 10 Year Peace of Mind Warranty. These defects occur because of a lack of maintenance, incorrect usage (sitting on arms, jumping on seats etc.), insufficient or incorrect cleaning methods etc. At the point of placing an order, your Sofa Specialist will carefully walk you through the Galieri Sofa Care Guide and will explain the care and cleaning routine required for your sofa.
If you require additional information on cleaning, caring or maintaining your new sofa, please call Galieri Customer Care on 0800 009 6536.
In the event that you need to place a warranty claim, please contact Galieri Customer Care on 0800 009 6536 (Opening Hours: Monday – Friday 9am-5:00pm, except public holidays). 

Once you have raised a request for service we may arrange for a Galieri Customer Care team member or contractor to visit your home. The team member will then assess your furniture for manufacturing defects.
Galieri will thereafter make arrangements to make good the product or component or to seek additional inspections of the furniture by an endorsed Galieri contractor.
For major faults, not attributed to normal wear and tear you are eligible for a repair or refund. For minor faults, not attributed to wear and tear, Galieri reserves the right to choose whether a refund or repair is granted. A major fault is defined as any fault that makes the sofa impossible to use or changes its appearance, even if repaired.
Please report any defects upon delivery immediately and no later than 7 days of receiving your goods.

Return Policy

Our sofas come with guarantees that cannot be excluded under the UK Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Galieri sofas are made to order, to your choice of style, size and configuration. However, we do appreciate that buying a new sofa is not easy and you may make a mistake. Therefor Galieri offers a ‘Change of Heart Guarantee’ which provides you 3 days to get acquainted with your new sofa and if you don’t 100% love it, we’ll offer you an exchange or refund (less transport fees). See our Change of Heart Guarantee terms and conditions for more details. Simply contact the online sales team from where you made the original purchase to organise a claim and product return.

Unfortunately, we are unable to offer product returns that fall outside of the Change of Heart Guarantee.

Change of Heart Guarantee

Change of Heart Guarantee offers you the opportunity to exchange or return your sofa for a full refund within 36 hours of delivery. Exclusive to orders placed and deposits paid between 1st October 2019 and 31st December 2020.

Refunds and exchanges will be to the value of your purchase including care products but excluding delivery and collection fees. Excludes clearance products and floor stock sales.

Any goods being returned to Galieri as a part of the Change of Heart Guarantee will be picked up within 10 days of original delivery or as soon as practical.
Re-selection of new goods to occur within 10 days of original delivery.

Refunds will only be transacted once all goods have been returned to Galieri in original packaging, this includes care products care kits and warranty cards.

Galieri Fair Play policy applies.

Galieri Fair Play Policy

The Galieri Fair Play Policy is designed to ensure that we can continue to offer our customers market leading services, warranties and guarantees that are above and beyond the guarantees of the United Kingdom Consumer Law.

The policy explains any use of our products and services that we may consider ‘unreasonable’ or ‘unacceptable’, including:

commercial use of products that are designed for residential use

multiple ‘Change of Heart Guarantee’ claims

inappropriate use of product

fraudulent warranty or guarantee claims

If you breach the Galieri Fair Play Policy, we reserve the right to decline such claims or refund requests.

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