Frequently Asked Questions

Can’t find the answer to your question? Just give us a call or pop us an email!

Are your leather sofas covered in genuine leather?
Yes, all Galieri leather sofas are covered in 100% genuine cowhide leather.
Can I pay cash on delivery?

Unfortunately, cash on delivery is not possible. All payments must be made prior to the delivery of your new Galieri sofa.

Do you offer any finance options?

Yes, we have a number of finance options available. See https://galieri.com/finance/ for more details or contact your customer care team on 03301 359459

How do I separate my modular to move house?

All modulars are constructed individually and connected in the home. To separate your modular, face the front of your lounge and look for the areas where the modular is joined. Once you have located the joins, begin by lifting the unit that is located to the furthest on the left, and then progress to the second piece (often a corner) and so on. If you are still unsure of the process, please call the Galieri customer care team on 03301 359459.

My leather on the seats has started to look a little stretched or loose. Is it faulty?

Galieri sofas only use 100% genuine cowhide leather, meaning a certain amount of stretching is perfectly natural and is a guarantee that your sofas leather is genuine. Stretching of the leather is not considered a fault. If you would like more information on the natural characteristics of leather, please read through your Galieri Sofa Care Guide.

When will my new Galieri sofa be delivered?

You will find an approximate delivery date quoted on your receipt. We will contact you when your new sofa arrives to organise a delivery time. Occasionally, delays occur in the manufacturing process due to material shortages or shipping delays. If this occurs, we will certainly be in contact to advise you of a new delivery date.

Who can I contact if I have any queries before my Galieri sofa is delivered?

Please contact the Galieri Customer Care Team on 03301 359459 (Monday to Friday between 8:30am – 5:00pm GMT)

Who do I contact regarding a payment query?

If you have any concerns about payment, please contact your customer care team on 03301 359459 (Monday to Friday between 8:30am and 5:00pm GMT).

Why has my recliner stopped operating?

There are several reasons why a recliner can stop operating. If you have an electric recliner, please ensure the chair is plugged into the wall with the power point on and that there is no damage to the wiring. If this does not work, please contact the Galieri Customer Care Team on 03301 359459

Will you remove my old sofa?

Unfortunately, this is not possible. If your old sofa is still in good condition, you could donate it to your local charity shop.

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